I actually made some progress with NEW55 today. Apparently they have been swamped with the new color instant film that they are coming out with and this is why it has been a pain to get a hold of them. Well, the owner Sam Hiser, contacted me today and left me his phone number. I call him and I explained to him what was going on and the issues that I have been having getting good results from the NEW55 PN which is their B&W instant film. Sam offered to send me a refurbished holder and a replacement pack of film. He then told me to give him a call on Skype and together we will work through the issues that I have been having with his product. Where can you find customer service like this?? I am looking forward to this meet!